Shipping policy

Shipping Policy

Thank you for shopping at Diva Jewels! We are committed to delivering your gorgeous, tarnish-resistant jewelry to you safely and as quickly as possible.

Below you will find everything you need to know about our shipping process, timelines, and policies.

1. Processing & Dispatch Time

All orders are processed and dispatched within 1 to 2 business days (excluding Sundays and public holidays).
Orders placed over the weekend or on holidays will begin processing the next business day.
Once your order is packed and handed over to our delivery partner, Shiprocket, you will receive an automatic confirmation email/SMS.

2. Delivery Timelines

We ship nationwide. Once your package leaves our facility, the estimated delivery timelines are generally as follows:

Metros & Major Cities: 2 to 5 business days.
Rest of India / Regional Areas: 4 to 7 business days.

Please note: Ethereal weather conditions, peak festive seasons, or regional courier delays might occasionally add a couple of days to transit times. We appreciate your patience!

3. Shipping Charges

Standard Shipping: Standard delivery rates apply and will be calculated clearly at checkout based on your delivery location.
Free Shipping: [Optional: We offer free standard shipping on all orders above ₹XXXX!]

4. Tracking Your Order

The moment your package is scanned by Shiprocket, you will receive a tracking link via Email and/Sms. You can use this link to track your jewelry's journey in real-time right to your doorstep.

5. Cash on Delivery (COD)

We do offer Cash on Delivery for valid pincodes across India.
To ensure successful delivery, please make sure you provide a complete, accurate address and a reachable phone number. Our courier partner may call you to verify your availability before delivery.

6. Address Changes & Order Corrections

Because we try to dispatch orders quickly, we can only make changes to your shipping address if your order has not yet been handed over to the courier.

If you notice a mistake in your address, please WhatsApp or email us immediately at +91 9351793949 or support@divajewelss.com with your Order Number.
We cannot redirect or refund packages that are undelivered due to an incorrect address provided by the customer.

7. Damaged or Missing Shipments

Your Diva Jewels pieces are carefully inspected and securely packed to ensure they arrive in perfect condition.

If your package arrives visibly damaged or tampered with, please take a clear photo/video before opening it and contact us within 24 hours of delivery.